NewVoiceMedia

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NewVoiceMedia
FoundersAshley Unitt and Richard Pickering
Headquarters
Basingstoke
,
England, United Kingdom
Area served
International
Key people
  • Dennis Fois, CEO
  • Guy Sochovsky, CFO
  • Ashley Unitt, Co-Founder & Chief Scientist
ProductsContactWorld
ServicesCloud-based customer service
Revenue£44.5 million (2015)[1]
Number of employees
360 (2017)[2]
Websitenewvoicemedia.com

NewVoiceMedia was a cloud service company based in Basingstoke, England.[3] The company's ContactWorld platform uses customer contact technology as a cloud service by connecting customers through existing telephone infrastructures and using the internet to pass along previously collected client information to agents.[4][5][6] The company works in 128 countries, with numerous large organisations including: MobileIron, Truphone, Parcelforce, and the Canadian Cancer Society.[5][7][8][9][2]

History[edit]

Ashley Unitt and Richard Pickering founded NewVoiceMedia in 2000.[3][4]

In May 2010, NewVoiceMedia received £4 million (US$6.3 million) in a Series A round of funding.

Jonathan Gale was appointed CEO in Feb 2011 and led the company through rapid growth and a series of significant fund raising rounds which fuelled product development and international expansion.

The company received £2.5 million (US$4 million) in August 2011.[3] In 2013, it raised more than £35.2 million (US$55 million) via a £12.8 million (US$20 million) round in January and in September, it raised an additional £22.4 million (US$35 million).[6][7][10][11] By 2014, the company had raised more than £99 million in funding including a £32 million (US$50 million) Series E in July of that year.[12][13]

In March 2015, Business Insider recognised NewVoiceMedia as one of the 13 enterprise cloud startups with the most venture capitalist funding.[14] In 2015, the London Stock Exchange named NewVoiceMedia as one of the 1,000 Companies to Inspire Britain.[15]

NewVoiceMedia announced it had raised an additional £21 million (US$30 million) in funding in January 2016 from several venture capital funds and Salesforce.[16] The company's total funding has reached over $141.3 million since its inception, making it one of the most successful startup enterprises from the UK backed by Silicon Valley investors.[17] In 2017, NewVoiceMedia was included on Forbes Cloud 100 list[18] and positioned as a 'leader' in Gartner's Magic Quadrant for Contact Centre as a Service, Western Europe.[19]

In January 2018, Dennis Fois was appointed as CEO. NewVoiceMedia was acquired in November 2018 by Vonage Inc for US$350 million.

References[edit]

  1. ^ Fast-Growing Cloud Customer Care Specialist Raises $30 Million, 28 January 2016, Clancy, Heather, Fortune Magazine
  2. ^ a b "NewVoiceMedia". Forbes. Retrieved August 6, 2017.
  3. ^ a b c Cardy, Todd (1 August 2011). "NewVoiceMedia closes £2.5 million second round". growthbusiness.co.uk. Vitesse Media. Retrieved 28 August 2015.
  4. ^ a b Chowdhry, Amit (10 July 2014). "Cloud-Based Virtual Call Center Company NewVoiceMedia Raises $50M". Forbes. Retrieved 28 August 2015.
  5. ^ a b Donnelly, Caroline. "RAC drives customer care to the cloud with NewVoiceMedia and Salesforce". computerweekly.com. TechTarget. Retrieved 28 August 2015.
  6. ^ a b Knowles, Jamillah (29 January 2013). "NewVoiceMedia raises $20 million to expand its cloud contact centre services in the US". thenextweb.com. The Next Web, Inc. Retrieved 28 August 2015.
  7. ^ a b Ludwig, Sean (29 January 2013). "Cloud call center biz NewVoiceMedia sings its way to $20M in new funds". venturebeat.com. VentureBeat. Retrieved 28 August 2015.
  8. ^ Garfield, Richard (20 May 2015). "NewVoiceMedia grows international business by more than 500 per cent". hampshirechronicle.co.uk. Newsquest Media (Southern) Ltd. Retrieved 28 August 2015.
  9. ^ Smilansky, Oren. "The 2015 CRM Service Elite: NewVoiceMedia Helps Cancer Charity with Fundraising Efforts". destinationcrm.com. Information Today Inc. Retrieved 28 August 2015.
  10. ^ Lunden, Ingrid (9 July 2014). "NewVoiceMedia Raises Another $50M For Its Cloud-Based Contact Centers". techcrunch.com. AOL Inc. Retrieved 28 August 2015.
  11. ^ Grant, Rebecca (19 September 2013). "NewVoiceMedia raises $35M to bring call centers to the cloud". venturebeat.com. VentureBeat. Retrieved 28 August 2015.
  12. ^ "Deals of the day: NewVoiceMedia raises $50 million". fortune.com. Time Inc. 9 July 2014. Retrieved 28 August 2015.
  13. ^ Wainewright, Phil (14 July 2014). "Wowcher customer service rings up a NewVoiceMedia makeover". diginomica.com. Diginomica Ltd. Retrieved 28 August 2015.
  14. ^ Weinberger, Matt (17 March 2015). "The 13 enterprise startups with the most VC funding". businessinsider.com. Business Insider Inc. Retrieved 28 August 2015.
  15. ^ "1000 Companies To Inspire Britain". lesg.com. London Stock Exchange. Retrieved 28 August 2015.
  16. ^ NewVoiceMedia to spend big to go Stateside following $30m fundraise, 28 January 2016, Burn-Callander, Rebecca, The Telegraph
  17. ^ More Money Into The Cloud As NewVoiceMedia Gets $30M For Its Contact Center Solutions, 28 January 2016, Lunden, Ingrid, TechCrunch
  18. ^ "Cloud 100 2017 Ranking". Forbes. Retrieved August 6, 2017.
  19. ^ "NewVoiceMedia Positioned as a Leader in Gartner Magic Quadrant". Call Centre Helper.
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