Axios Systems

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Axios Systems
Company typePrivately held
IndustryEnterprise software
IT services and management
IT consulting
Founded1988
HeadquartersEdinburgh, United Kingdom
Area served
Global
Key people
Alan Laing (MD)
Martin Schirmer (COO)
Productsassyst
assystITAM Suite
ServicesService desk
IT service management
IT asset management
Number of employees
250[1]
Websitewww.axiossystems.com
Axios Systems' former global headquarters in Edinburgh, United Kingdom

Axios Systems is a provider of Service Desk, IT Service Management and IT Asset Management software.[2] The assyst enterprise application suite was the first to support ITIL best practices.[3]

The company has a customer base from the Fortune 50, Fortune 500 and Fortune 1000 lists.[4] Worldwide, Axios Systems has more than 1,000 customers and typically targets organizations with at least 1,000 IT users.[5]

Axios Systems was acquired by IFS AB in March 2021.[6]

Locations[edit]

Axios Systems is a multinational firm with offices and operations in North America, Europe, Asia, Australia, South America, Central America and the Middle East.[7] The corporate headquarters are in Edinburgh, United Kingdom, with North American headquarters located outside of Washington, D.C., in Herndon, Virginia.[8]

From 2003, Axios Systems expanded into Europe, opening additional offices in Amsterdam,[9] Munich, Moscow, the United Arab Emirates and Malaysia.[10]

Tasos Symeonides and Ailsa Symeonides founded the company in 1988.[11][12]

Tasos, who was born in Cyprus and migrated to Glasgow as a child, reportedly got the idea of launching Axios Systems while walking in a park and contemplating how to pay the mortgage on his newly purchased home in the Eskbankarea of Edinburgh. Initially, 16 employees worked from the Symeonides residence. The Scottish retail group John Menzies, which had previously employed Tasos as their computer systems manager, became Axios Systems' first customer.[13] The business continued to operate from within the family's attic and bedrooms until 1995, when the company moved to Walker Street, near Haymarket, Edinburgh, and later to nearby Melville Street.[14][15]

Industry consultant Targeting Innovation, in partnership with Scottish Enterprise, named Axios Systems the 'Scottish software company of the year' in 2004.[16] Since then, Axios has also become the first organization to achieve BS15000 (now ISO 20000) certification. In 2013, Axios became the first service management vendor to introduce gamification. In 2016, assyst then achieved accreditation for 16 PinkVERIFY™ ITIL processes, the first service management vendor to do so.[17]

Customers[edit]

Customers include FedEx Express, Mohawk, The Scottish Government, Magellan Health Services, Synergy Health, Gulf News, Home Properties, Dubai Petroleum, QatarEnergy and Corrs Chambers Westgarth, among others.[18]

Other key customers include toy manufacturer Lego, Associated British Foods and global law firm Linklaters. Lego implemented Axios Systems' service management solution, assyst, in 2002.[19] Associated British Foods announced plans to work with Axios Systems for shared services across 14 divisions of its business in 2009.[20] Linklaters became a customer in 2013, announcing plans to use assyst across its IT, HR and Facilities divisions.[21]

Certifications, governance and compliancy[edit]

See also[edit]

References[edit]

  1. ^ "Software group Axios Systems bounces back into profit". heraldscotland. 4 April 2014. Retrieved 19 August 2015.
  2. ^ "PinkVERIFY 2011 Toolsets". Pink Elephant. Retrieved 19 August 2015.
  3. ^ "Axios Systems Assyst10 Brings Social Media to ITIL". MSPMentor. Retrieved 21 August 2015.
  4. ^ "Thought Leaders in Mobile and Social: Markos Symeonides, EVP, Axios Systems (Part 1)". 1M/1M. 31 July 2012. Retrieved 19 August 2015.
  5. ^ "Review: Axios assyst". The ITSM Review. Retrieved 19 August 2015.
  6. ^ "IFS acquires Axios Systems | IFS". www.ifs.com. Retrieved 25 May 2021.
  7. ^ "Global Offices". Axios Systems. Archived from the original on 26 September 2015. Retrieved 19 August 2015.
  8. ^ "Contact us". Axios Systems. Archived from the original on 26 August 2015. Retrieved 19 August 2015.
  9. ^ "Axios expands into Amsterdam". heraldscotland. 13 January 2003. Retrieved 21 August 2015.
  10. ^ "Axios expands into Amsterdam". heraldscotland. 13 January 2003. Retrieved 21 August 2015.
  11. ^ "After attic start, Axios making all right moves for success". The Scotsman. Retrieved 21 August 2015.
  12. ^ "Thought Leaders in Mobile and Social: Markos Symeonides, EVP, Axios Systems (Part 1)". 1M/1M. 31 July 2012. Retrieved 19 August 2015.
  13. ^ "Profile: Symeonides grew family company from scratch". Daily Record. 24 July 2008. Retrieved 19 August 2015.
  14. ^ "After attic start, Axios making all right moves for success". The Scotsman. Retrieved 21 August 2015.
  15. ^ "Computer Support New Jersey". Thursday, 5 November 2020
  16. ^ "Profile: Scottish Software Awards 2004". Young Company Finance Scotland. Archived from the original on 5 March 2016. Retrieved 19 August 2015.
  17. ^ "16 PinkVERIFY". Axios Systems. Archived from the original on 31 July 2016. Retrieved 18 May 2016.
  18. ^ "Spanning all verticals across 22 countries". Axios Systems. Retrieved 19 August 2015.
  19. ^ "ITIL assists LEGO in creating global system for IT support". TSO (The Stationery Office. Retrieved 21 August 2015.
  20. ^ "Primark opt for ITSM service improvements". CIO Plus. Archived from the original on 4 March 2016. Retrieved 19 August 2015.
  21. ^ "Linklaters adopts new ITSM platform for global practice". Computerworld UK. Retrieved 19 August 2015.
  22. ^ "Axios celebrates global first for BS15000 certification". Computerworld. Retrieved 19 August 2015.
  23. ^ "Axios Systems achieves ISM certification with assyst". TMCnet. Retrieved 19 August 2015.
  24. ^ "PinkVERIFY™ 2011 Toolsets". Pink Elephant. Retrieved 19 August 2015.
  25. ^ "Microsoft Pinpoint". Microsoft. Retrieved 19 August 2015.
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