Talk:HealthLinkBC

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Please Review[edit]

Hello, I would like to revise this description of HealthLink BC as it is not entirely accurate. As an employee of the organization, I recognize my 'conflict of interest' and would like an objective member to review the content to ensure it meets Wikipedia's standards. This is a very brief description of the organizations services that would be expanded upon.

Article[edit]

HealthLink BC is a government-funded telehealth service launched in 2001, which provides non-emergency health information to the residents of British Columbia (BC), Canada through combined telephone, internet, and print resources. It has special phone numbers 8-1-1 and 7-1-1 for hearing impaired callers.

Health service representatives help callers to 8-1-1 speak to a registered nurse, dietitian or pharmacist about health related concerns or find health resources in their area.

HealthLink BC operates within the Emergency and Health Services Commission.

References[edit]

MacLeod, Donna(2009) 'Healthlink BC: British Columbians Have Trusted Health Information at Their Fingertips', Journal of Consumer Health On the Internet, 13: 2, 173 — 179

http://dx.doi.org/10.1080/15398280902897046

(Quality Improvement of Literacy, Telecare and Self Help [QUILTS] Collaborative, 2006), 'BC HealthGuide Program Evaluation Final Report'. Victoria, BC. Retrieved from http://www.healthlinkbc.ca/finalreport.pdf

 Done...Thank you for taking the time to let someone review this as you mention there is a 'conflict of interest'...Pls let us know here on this page if all is ok and accurate with the additons.Moxy (talk) 19:33, 26 July 2010 (UTC)[reply]


RE: Please Review[edit]

Thanks for your help with this. I've now been tasked with posting an expanded description of HealthLink BC. I've pasted it below an would appreciate if you would review it. It may still be too promotional... I understand I can request to have an outside party write an article based on our references. Can I make that request here? thanks.

Draft Wikipedia Entry for HealthLinkBC

HealthLink BC is a provincial government-funded telehealth organization which provides non-emergency health information services to the residents of British Columbia.

History The organization was launched in 2001 as the BC HealthGuide Program by the BC Ministry of Health Services. The program provides tele-triage and health information through integrated telephone, web and print resources. At its launch, it consisted of four main components: the BC HealthGuide, a medically-approved handbook delivered to all BC households, a toll-free telephone line, staffed by registered nurses 24-hour-day who provided confidential health information and triage services over the telephone and a website, called BC HealthGuide Online, which provided a knowledgebase of health information and provided links to other credible consumer health information sources and web sites. On November 21, 2008, the Government of BC launched a newly branded organization, http://www.gov.bc.ca/hls/media_gallery/events/2008/nov/8_1_1_service_makes_accessing_health_advice_easier_2008_11_27_55847_M.html HealthLink BC, along with its 8-1-1 number. This brought together all of the organization’s various services under a single brand and telephone number. These services include Nursing, Dietitian, Pharmacist and Navigation Services, BC Bedline, HealthLinkBC.ca and HealthLinkBC Files.

Scope of Service

HealthLink BC provides health information services to all regions of British Columbia via its website which contains BC-specific health information and a publicly available database of government-funded and not-for-profit health services and resources in British Columbia; its 8-1-1 telephone number; the BC HealthGuide, a printed handbook that contains information on common health topics, which is available in pharmacies and by mail; and the HealthLinkBC Files, a series of one-page health information sheets.

Public-Facing Services

Navigation Services: Health Service Representatives provide general health information, health resource referral information and transfer calls to HealthLink BC’s professionals over the telephone 24 hours a day, 365 days a year. Nursing Services: Registered nurses are available 24 hours a day to provide general and specific health information and advice including palliative care support over the telephone.

Dietitian Services: Registered dietitians are available Monday to Friday between 9 am – 5 pm to assist callers with dietary and nutrition questions over the telephone. The Trans Fat Information Line is a specialized service which provides food industry workers with education and coaching on food handling practices to restrict trans fat. (This service was developed in response to BC’s 2009 legislation restricting the use of trans fats in the province’s food service establishments. http://www.restricttransfat.ca/bc_trans_fat_regulation.php)

Pharmacist Services: Licensed pharmacists are available every day between 5 pm – 9 am to provide confidential information and advice on prescription and over-the-counter medications over the telephone.

BC HealthGuide: This is a 400+ page printed handbook available free-of-charge to residents of British Columbia. [http://www.ccl-cca.ca/NR/rdonlyres/EFF50CAA-19E6-42AB-9AF8-023CCE050000/0/JARLNo1Art317OCT07.pdf page 6] It provides information on common health topics such as how to recognize and cope with common health issues, illness prevention, home treatment and when to see a health professional. The BC HealthGuide is available in English, French, Chinese and Punjabi.

The HealthLinkBC Files: a series of health information sheets with BC-specific information on common health topics. A number of HealthLinkBC Files have been translated into other languages including: French, Chinese, Punjabi, Spanish, Vietnamese and Farsi.

HealthLink BC also works with the Government of the Yukon to provide services to residents of the Yukon. http://www.ykhealthguide.org/ Yukon residents have access to HealthLinkBC.ca and 8-1-1 and have been provided with a Yukon version of the HealthGuide handbook in English and French.

Professional-Facing Services

BC Bedline: Patient Transfer Coordinators provide 24-hour-a-day bed management assistance to medical facilities throughout BC by collaborating with sending and receiving physicians to ascertain the patient’s condition and makes safe, timely transfer arrangements to move acute and critically ill patients to a higher level of care. http://www.phsa.ca/NR/rdonlyres/E02504E7-63F4-44A0-9835-7A70BB447246/0/PESPoverviewbrochure2.pdf

The Community Healthcare and Resource Directory (CHARD): CHARD provides a secure web-based directory of mental health and addictions resources in BC. This has been specifically developed for licensed general medical practitioners and their medical office assistants. http://www.canadianhealthcarenetwork.ca/physicians/news/professional/new-services-provide-easier-access-to-specialty-care-in-b-c-10159

Rthexton (talk) 23:18, 26 July 2010 (UTC)[reply]

Comments
OK before i proceed a questions and actions needed on your part
  1. Is this text completely new as in this is not a copy from YOUR website or any other publication be it by your organization or not by way of internet or fiscal document. Pls see Wikipedia:Copyrights#Using copyrighted work from others for more info on my question if needed.
  2. I am not going to look at all the references to see which one goes were..So i have add the code {{fact}} to the above text were i believe we need to prove the statement (we need to provide a reference as dictated by Wikipedia:Verifiability#Reliable sources)..You can use the ones we have now and\or use new ones (PS- indicate the page number for me pls - as i will fill in the refs for you- just need you to find them) --> Find medical sources: Source guidelines · PubMed · Cochrane · DOAJ · Gale · OpenMD · ScienceDirect · Springer · Trip · Wiley · TWL
  3. I will also be asking for assistance (here) by other editors to make sure the text does not read like an ad or is in another way not right for Wikipedia in its current state...I see no realy problems right now my self ..reads good - is neutral, in-that it is giving just the facts ...There is no claims of grandeur nor is it implied in the text as it is now... I did one strike of text i though was a POV ":safe, timely" and believe should be excluded.

That begin said i will wait for comments by others and references added by you before i proceeded. Moxy (talk) 00:43, 27 July 2010 (UTC)[reply]

Comment
The article is about a sem-governmental agency so it is unlikely that it can be accused of advertising. It is just very slightly possible however, that the tone still rings a bit promotonal. The articles by companies who spam the Wikipedia, thinking they have toned down their text often end up with something similar. My main concern is that the origanisation can assert its notability for inclusion, and the references that will be provided should confirm this and they will also help to balance out any hint of promotion. I can't detect anything that can be classed as COI.--Kudpung (talk) 01:10, 27 July 2010 (UTC)[reply]


Thanks for your feedback. I've added references to the point you've indicated. Some of them are online news articles, so I hope those qualify. There were a few points that I do not have a publicly available source for, so I deleted those. Please let me know if thsi works and if anything needs to be re-worded. —Preceding unsigned comment added by Rthexton (talk • contribs) 21:48, 29 July 2010 (UTC)[reply]

 Done article is updated ..pls copy edit for grammar etc... at will... I have also added your logo. i AM HOPING THAT YOU WILL LIKE WIKI AND STAY AROUND AND DO OTHER ARTICLES.. need help again just let me know...click on the talk part of my name to send me a message. Moxy (talk) 22:52, 29 July 2010 (UTC)[reply]

Thanks so much for all your help. I just made one small change to the fact box. I deleted Victoria, Langley and Burnaby from the 'Regions Served'. HealthLink BC's offices and call centres are located in these cities, however, the organization serves all regions of BC.

Also, is it possible to make the main heading 'HealthLinkBC' as one word? It is technically supposed to appear as one word in headings and two words when it is written within text. Thanks —Preceding unsigned comment added by 142.31.112.214 (talk) 18:01, 30 July 2010 (UTC)[reply]

Great experience. I'll definitley stick around and get more familiar with editing and adding articles. Thanks again. —Preceding unsigned comment added by Rthexton (talk • contribs) 17:22, 30 July 2010 (UTC)  Done..HealthLink BC now redirects to HealthLinkBC this way a search finds both ..Moxy (talk) 06:24, 31 July 2010 (UTC)[reply]

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