Draft:OTOBO
| Submission rejected on 19 March 2024 by Drmies (talk). This submission is contrary to the purpose of Wikipedia. Rejected by Drmies 2 months ago. Last edited by Auric 2 months ago. |  |
Comment: Highly promotional content, lacking any independent secondary sourcing. Drmies (talk) 14:53, 19 March 2024 (UTC)
OTOBO is an open-source ticketing system designed for business use. It serves as a fork of the OTRS Community Edition, focusing on providing a more streamlined and enhanced user experience while retaining the core functionalities that made OTRS popular among enterprises and IT professionals. [1]
Background[edit]
The development of OTOBO was initiated as a response to the growing need for a robust, open-source ticketing solution that can be easily adapted to the evolving needs of businesses. It aims to address some of the limitations encountered in the OTRS Community Edition, introducing improvements in usability, scalability, and performance.[2]
Features[edit]
OTOBO offers a comprehensive set of features tailored for efficient ticket management and customer support, including:[3]
- Customizable ticket workflows
- Integrated knowledge base
- Full text search
- Multi-language support
- Extensive reporting and analytics
External links[edit]
References[edit]
- ^ "OTOBO". Rother OSS. Retrieved 19 March 2024.
- ^ "OTOBO About Us". Rother OSS. 3 May 2018. Retrieved 19 March 2024.
- ^ Bück, T. "Einführung, Migration von OTRS Community Edition zu OTOBO | OTOBO Guide". Retrieved 19 March 2024.